AI chatbots are critical for improving customer interactions with real-time answers and experiences. Their ability to mimic human conversation has piqued people's interest in different subjects, including customer service, healthcare, and financial services. Adding emotional intelligence to these systems is opening up new opportunities for empathetic interactions carried out by robots that are very human-like. The focus of this paper is to examine how AI chatbots' emotional intelligence enhances customer engagement and builds trust in developing long-term relationships with customers. EI is discussed as a way to better understand customer emotions and offer contextually relevant responses, creating a more personalized service experience for them. It also highlights the challenges of replicating human emotional responses in machines and raises ethical considerations regarding the role of AI in managing human emotions. The article examines case studies and real-world applications to predict an increasingly adaptive and responsive customer service environment for emotionally intelligent AI chatbots.

AI chatbots, emotional intelligence, customer interaction, tailoring service, empathy, trust of customers, human-computer interaction, machine learning, conversational agents, ethical considerations