A healthcare facility provides services for the care of persons who are sick, the early detection of disease, prevention of health problems and promotion of wellness, as its core function. Inorder to offer these services, the healthcare facility needs to function as a business entity, aprovider of hospitality services and a physical facility. In addition, strategic management is also important because the facility has to respond to changes inneeds of its clients, technology,business environment, regulatory requirements and the welfare of its own staff. The management of activities, functions and services of a health care facility requires very complex organizational structures, policies and procedures. Key:- Clinical govvernance is a holistic approach, which measures the outcome of hospital services by pateint satisfaction tool. A satisfied patientis more willing to recommend the hospital to provide his or her care to others.(Abramowitz,et.al.,1987)

Clinical Governance, Patient satisfaction, Hospital quality