Research Article | Open Access
CYCLIC QUALITY AUDIT: OUTCOME, LIMITATIONS AND STAKEHOLDER PERSPECTIVE
Archana Kuchroo Chandra R Sujatha BK Srivastava
Pages: 1157-1167
Abstract
Objective: To assess the outcome of cyclic audit and to get perspective of stakeholders with each cycle of audit
Methods: The study was carried out in three phases which involved concept building through theoretical studies,
detailed study of audit process of organizations that have undergone five cycles of audits and auditing agencies
through survey of employees, review of audit reports to examine the process improvement after each cycle of audit,
face-to-face interview each of the stakeholder to get deeper insight from each about their experiences at the end of
each cycle of audit.
Findings:Even though cyclic audits play an important role in improving organizational processes; issues like
monotony of audits, operational bottlenecks, pressures from peers and superiors, non-transparency and over focus on
documentation limit the potential of audit.
Application/Improvements: Possible solutions have been discussed in the paper for deriving better outcome from
audits.
Keywords
Cyclic Audit, Auditee, Auditor, Process Improvement, stakeholder perspective, Outcome