Research Article | Open Access
Effect of Demographic Variables and Type of Banks on Knowledge Management Practices
Shweta Sharma,Dr.Nitya Sharma
Pages: 31-36
Abstract
Knowledge management (KM) has become an important asset of all the organizations. KM affects many aspects of
organizations and is itself affected by many factors. The present piece of research focuses on studying the effect of
demographic variables and type of banks KM practices. To reach this goal sample was collected using mail survey.
Of the total respondents, 390 participants responded properly whose data could have been included in the research
and was put to statistical analysis. ANOVA was applied on the data and results obtained indicate that Bank name
(F=12.104, p<0.01), interaction of bank name, age in years and educational level (F = 2.087, p<.05), and interaction
of gender, educational level and number of working years (F=3.871, p<0.01) significantly affect Knowledge
Management Practices. Further, post hoc tests indicate that knowledge management practices of SBI are poorer than
knowledge management practices of PNB, AXIS, HDFC, Canara, and ICICI.
Keywords
Knowledge Management, Public/Private Sector banks, Name/Type of Bank, Effect