Research Article | Open Access
Investigating the Impact of E-Purchasing on Customer Satisfaction with reference to SERVQUAL Dimensions
Dr Sakshi Dua Dr Sonu Dua Dr Pawanpreet Kaur
Pages: 7-11
Abstract
Customer is considered as integer part of every business. The marketing companies mainly focus on to find out the
needs of the customer and fulfil those needs in best possible manner. In this paper the main focus has been given on
customer satisfaction level with reference to E-Purchasing. The main objective of this study is to Investigating the
Impact of E-Purchasing on Customer Satisfaction with reference to SERVQUAL Dimensions. For this purpose 150
respondents have been taken and Various Statistical tools have been applied to get the significant results. At the end,
all the SERQUAL dimensions were positively impacted on customer satisfaction
Keywords
Customer satisfaction, service quality, E-Purchasing.