E-Learning is an essential activity as witnessed by many experts for competitive advantage in university systems now. Many universities across the world want to progress in their e-Learning creativities and LMS platform, which would be very useful to achieve the gross enrollment ratio (GER) as targeted by their counties Student support in the e-Learning course setting has a significant role and is an essential component (Chen et al. 2010). Sener and Humbert (2003); learner fulfillment in these settings is a vital component. Students’ contentment finally leads to completion of the course in any format of the learning. This paper ranks the essential elements of student support in e-Learning courses using the AHP model based on the results. This model ranks five important attributes taken from literature: Student Attributes, Technology Attributes, Economic Attributes, Design Attributes, and Interactivity Attributes. The findings of this study suggest that appreciating student variables like selfconfidence, inspiration, and perceived value about courses are very significant. The results of this study reveal that the system's Student Attribute is seen as the most important, followed by the system's Technology Attribute. The Interactivity Attribute is ranked 3 rd, and Design and Economic Attribute is at 4 th and 5th place. These results infer that to improve the effectiveness of learner provisions, variables like self-confidence of the learner, stimulus to join the course, and perceived worth of the system in the learner's mind is vital. This study is helpful for institutions and e-Learning Course developers to design Student Support based on a hierarchy of the attributes and formula tea strategy to improve the student support for better results.

Student Support, Internet of Things (IoT), Industry 4.0, Analytical Hierarchy Process (AHP), University 4.0