As a leading petrochemical organization, Patricia Sdn. Bhd. has been working since last two decades. It has a vision to become a global player in petrochemical industry. The organization has also created brand image for its corporate social responsibility (CSR) activities. As a part of CSR activities, it has started an institution to impart higher education in engineering and management. The promoters are financially sound and have the intention to nurture best talents across the countries in the world. The environment has been set with beautiful buildings in serene environment, green pasture, spacious playground along with advanced technological facilities attracting aspirants. But what is the reality? The expectations of management,dreams of the students and staff community are yet to be fulfilled. The tides of uncertainties in managing people, waves of complexities associated with managing resources, chaotic and improper workplace behaviour in canteen portray a different service scapefeatured with unhappiness and disgruntle, looms large kicking in dissatisfactions. This case study has been developed on issues

Canteen, Canteen management, Customer satisfaction